Terms of use (English version).

Vaillant appreciates your visit to this website and the interest you have in our company and our products. Please find below important legal provisions regarding the use of this website.

This website is operated by Vaillant Group Belgium SA, Golden Hopestraat 15, 1620 Drogenbos ("Vaillant"). Any use of this website ("Vaillant website"), is subject to these Terms of Use. These Terms of Use may be amended, modified or replaced by other terms and conditions, e.g. for the purchase of products and services. Viewing or using the Vaillant website, where a log-in or no log-in is required, constitutes your acceptance of these Terms of Use in their current form.

This website has been created with the utmost care. However, we cannot be held liable and cannot guarantee the timeliness, accuracy or completeness of the information and data offered. Vaillant reserves the right to adapt or change the information and data offered at any time and without prior notice. At any time, we may discontinue all or part of the Vaillant website and/or the services offered on it. Due to the nature of the internet and computer systems, Vaillant cannot be held liable for the continuous or uninterrupted availability of the Vaillant website.

Some pages of the Vaillant website may be password protected. In the interests of security and reliability of business transactions, only registered Users will be allowed access to said pages. Vaillant reserves the right to deny access to any User. In particular, Vaillant reserves the right to subject certain web pages, which were previously freely accessible, to the registration requirement. Vaillant may, at any time and without giving a reason, deny any User the right to access the password-protected areas of the website, by blocking their User data (as defined below), in particular if the User

• false data used to register;
• violates these Terms of Use or carelessly handles its User Data;
• violates applicable laws when accessing or using the Vaillant website; or
• did not use the Vaillant website for a long period of time.

When registering, the User must provide accurate information and, if that information changes over time, update that information (to the extent possible: online). The User must ensure that their email address, as provided to Vaillant, is always up to date and is an address at which the User can be contacted.

After registration, the User will receive an access code consisting of a User Name and a password ("User Data"). Immediately on his first visit, the User must change the password received from Vaillant to a password known only by the User. The User Data enables the User to view or change his/her data or, if applicable, to withdraw his/her consent to the processing of his/her data.

The User must ensure that his User Data is not accessible by third parties and is himself responsible for all transactions and other activities carried out under his User Data. At the end of each online session, the User must log out of the password-protected web pages. If the User becomes aware that third parties are misusing his User Data, the User must inform Vaillant immediately in writing or, if appropriate, by e-mail.

Upon receipt of that notification, Vaillant will block access to the password-protected areas of the website for that User Data. The User will only be able to regain access after applying to Vaillant or after new registration.

The User may request the termination of his registration in writing at any time, provided that such termination does not affect the proper functioning of contractual relationships. In this case, Vaillant will delete all User Data and other stored personally identifiable data of the User as soon as such data are no longer needed.

Vaillant provides information on this website about products and services that may not be available in certain countries. Vaillant makes no guarantee that the products and services shown on this website are available in your country. An overview of all Vaillant products and services available in your country can be found on the Vaillant homepage for your country; you can access it directly on the homepage via the "Choose your country" drop-down menu. The trademarks used for certain products may differ in certain countries from those shown on this website. Some of the products and services shown on the Vaillant website may not be authorised for sale or use in other countries by local authorities, or only with restrictions. Please ask your local Vaillant branch for information on the products and services available in your country.

For information, software or documentation made available free of charge, Vaillant is not liable for defects in the quality or content of the information, software and documentation, in particular as regards the correctness or presence of defects or the absence of claims or rights of third parties or as regards completeness and/or applicability, except in cases of deliberate deception or fraud.

In any other respect, Vaillant shall also not be liable, unless required by law, e.g. according to the Product Liability Act or in cases of deliberate deception, gross negligence, bodily injury or death, non-compliance with warranted properties, fraudulent concealment of a defect or in case of non-compliance with fundamental contractual obligations. Compensation in the event of non-fulfilment of fundamental contractual obligations is limited to contract-typical foreseeable damages if there is no deliberate deception or gross negligence.

Although Vaillant makes every effort to keep the Vaillant website virus-free, Vaillant cannot guarantee that the website is actually virus-free. The User should, for his own protection, take the necessary steps and appropriate security measures. The User should use a virus scanner before downloading any information, software or documentation.

The provisions above do not intend or imply any changes to the burden of proof regarding the prejudice suffered by the User.

Vaillant's website may contain hyperlinks to web pages of third parties. Vaillant cannot be held responsible for the content of such web pages and neither represents nor endorses such web pages or their contents as belonging to Vaillant itself, as Vaillant has no control over the information on such web pages and is not responsible for the content and information displayed thereon. The use of such web pages is entirely at the User's own risk.

The content of this website is protected by the copyright of

Vaillant Group Belgium NV

Golden Hopestraat 15

B-1620 Drogenbos - België

or any other company of the Vaillant Group. The Vaillant Group means Vaillant GmbH, Berghauser Str. 40, 42859 Remscheid, Germany, with its registered office in Remscheid, Germany, and its affiliated companies. All texts, images, graphic content, audio and video files, animated files, brand names and other content on this website are subject to copyright and other such laws protecting intellectual property. You may not modify, copy, distribute, sell, rent, use, supplement or otherwise use the content without prior written consent. If approved, any copy of all or part of the contents of the Vaillant website must include the following copyright notice: "© [year] Vaillant Group Belgium NV, Drogenbos. All rights reserved."

However, for private, non-commercial use you may read, copy, print and store material published by Vaillant on this website. Changes to the contents of the website are expressly excluded.

Press releases and other documents, photos and graphic content, which are indicated to be cleared for publication, may be used for press publications subject to the addition of the following copyright notice: "© [year] Vaillant Group Belgium NV, Drogenbos, www.vaillant.be. All rights reserved." Such acquisition is free of charge, but we do request a copy of the publication for our archives.

If you wish to use material from our website for other purposes, please contact us: info@vaillant.be

Unless otherwise stated, all company logos, trademarks, emblems and product names used on the Vaillant website are protected by trademark law. They are the intellectual property of Vaillant GmbH, Remscheid, Germany or its affiliated companies. Any unauthorised use or misuse of these trademarks is expressly prohibited and constitutes a violation of trademark law, copyright law, other intellectual property rights or the law on unfair competition.

The collection, use and processing of personally identifiable information from the User of Vaillant's website requires Vaillant to comply with applicable privacy protection laws. Please also read our information on data protection.

• Damage may occur if a spare part is installed improperly.
• Only have this part fitted by an expert!
• Please read the enclosed assembly and operating instructions carefully first! This list does not replace the always valid spare parts catalogue.
• Always select the correct spare part from the updated spare parts catalogue. Changes reserved.

Since 1 January 2013, pumps in heating systems have also been assessed by the Energy Efficiency Index (EEI). This number gives a comparative value for the energy consumption of a pump. The efficiency index of an ordinary pump is about 0.8. Since 1 January 2013 , stand-alone pumps in heating systems must be more efficient with EEI ≤ 0.27. For this, energy consumption is reduced by at least 65% compared to a standard pump. From 1 August 2015, the limit will be reduced to EE <0.23. Then the requirements will also apply to pumps related to a heat generator and well pumps.

These Terms of Use shall be interpreted, administered and construed in accordance with Belgian laws, excluding the UN Convention on Contracts for the International Sale of Goods. Jurisdiction will take place in Brussels if the User is a merchant under the Belgian Commercial Code.

Should any provision of these Terms of Use be or become invalid, this shall not affect the validity of the remaining provisions.

Vaillant maintains that this website contains accurate and up-to-date information. Although, we do not guarantee this and have no responsibility as to the exactness and use of the information for any particular purpose.

All information is provided "as is". Vaillant accepts no responsibility for technical inaccuracies, typographical errors or missing data on the website.

The information contained in the website may be changed or updated without prior notice and without any obligation.

We appreciate it if you contact us. However, we would like to point out that, free of charge, we may use any of your ideas or suggestions for the further development, improvement or sale of our products.

Safety is very important to us, so any advice or suggestions are welcome.

Should you identify a violation of the law, the Vaillant Group Code of Conduct or our internal rules and regulations, the relevant contacts can always be contacted by all employees, suppliers and customers.

Moreover, with the BKMS whistleblower system, all employees, suppliers and customers also have access to a system that can be used to bring potentially inadmissible behaviour to the attention of our compliance team.

If necessary, this can even be done anonymously, as we understand that such cases cannot always be dealt with immediately. Therefore, do not hesitate to make use of the system.

Give feedback: https://www.bkms-system.net/vaillant